Shipping policy

Shipping Policy for Chimney Soap Company LLC (DBA: Chimney Soap) Last updated: [April 9, 2026]

This Shipping Policy governs all orders placed through the Chimney Soap storefront on Shopify for Chimney Soap Company LLC, a limited liability company organized under the laws of [Missouri, USA], with its principal place of business at [Address], and its DBA Chimney Soap.
By placing an order, you agree to comply with and be bound by this Shipping Policy.

Orders are processed within 5 business days after payment clearance for in-stock items. Orders placed on weekends or public holidays will begin processing on the next business day.
We reserve the right to delay shipments due to inventory discrepancies, system outages, or force majeure. If a delay affects your order, we will notify you by email as soon as practicable.

Available shipping options at checkout: Standard and Priority.
Shipping rates at checkout are based on weight, dimensions, destination, and chosen service level. Any handling fees will be clearly displayed at checkout.
Carriers we commonly use: USPS and UPS. We may use multiple carriers depending on item size, weight, and destination.
Delivery estimates are provided for planning purposes but are not guaranteed; actual delivery times depend on the carrier and destination.

We currently ship throughout the United States. For shipments outside the U.S., duties, taxes, and fees are the recipient’s responsibility and may be collected by the carrier or upon delivery.
You may be required to provide additional information for customs clearance. Incomplete or erroneous information may delay delivery.

All goods are subject to stock availability. If an item is temporarily out of stock, we will notify you and you may choose to wait, cancel, or replace with an alternative item. A partial shipment may be offered if feasible.
We reserve the right to limit quantities purchased per order.

You are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses supplied by you.
If a shipment is returned to us due to an address issue, additional shipping charges may apply to reship.

Delivery intercept or re-routing requests are subject to carrier policies and fees. We cannot guarantee carrier acceptance of such requests.

For certain orders, we may require verification before processing (e.g., high-value orders). We may contact you to confirm details to prevent fraud.

Risk of loss and title for products pass to you upon delivery by the carrier to the address you provide. If you receive a damaged or defective item, follow the claims process below.

Please inspect your order upon receipt. If any items arrive damaged or defective, contact us within 5 days of delivery with photos of the damage. We will assess and, if eligible, offer a replacement, refund, or store credit per our Returns Policy (see our Returns Policy for details).

You will receive a shipment confirmation email with tracking information once your order has shipped. You can track your order through the carrier’s portal using the provided tracking number.

All applicable sales tax will be calculated at checkout based on the destination.
Import duties and taxes for international shipments are the recipient’s responsibility, unless otherwise stated at checkout.

We reserve the right to modify shipping methods, times, carriers, and rates at any time.
Holidays, weather events, or carrier service disruptions may affect transit times. We will communicate notable disruptions to customers when possible.

For important shipping updates (delays, address issues, or policy changes), we will contact you via the email address provided at purchase.

If you have questions about shipping, please contact Chimney Soap Customer Service:

To the fullest extent permitted by law, Chimney Soap Company LLC (DBA: Chimney Soap) is not liable for indirect, incidental, special, exemplary, or consequential damages arising from or related to shipping, delivery, or use of products.
Our liability for any shipment shall be the lesser of the actual price paid for the goods or the replacement value of the goods. This limitation covers claims in contract, tort (including negligence), warranty, or other theories of liability.
Nothing in this Shipping Policy excludes or restricts liability for: (a) death or personal injury caused by our negligence; (b) fraud or misrepresentation; or (c) any liability that cannot be excluded or limited by law.

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